11th Terms and Conditions

Eligibility and Applicability

These terms and conditions ("Terms") apply to the use of the 11th platform and its associated services ("Platform"). By using any service of 11th or creating an account, you are considered to have fully read and accepted these Terms.

1.1 Age Requirement

11th services are available only to individuals aged 21 (twenty-one) years or older. Use of the platform by minors is strictly prohibited. You may be required to provide valid identification for age verification at the time of account registration.

1.2 Geographic Applicability

This platform is operated targeting users in Bangladesh. Access from regions where online gaming is legally prohibited is strictly forbidden. It is entirely the user's responsibility to comply with the laws and regulations of their own region.

Account Registration and Verification

Full access to the platform's features is only possible with an active 11th account. Providing accurate and truthful information is a prerequisite for registration.

2.1 Registration Policy

• A maximum of one account per person is permitted. Operating multiple accounts is prohibited.
• The name, email, phone number, and date of birth provided at registration must be accurate.
• Opening an account using another person's identity or with false information is strictly prohibited.
• It is the user's responsibility to keep their account password confidential.

2.2 Identity Verification (KYC)

11th may request the following documents for identity verification at any time:

• Scanned copy of National Identity Card (NID) or passport
• Proof that the name matches the mobile banking account
• Proof of current address (utility bill, bank statement)

11th reserves the right to temporarily suspend an account if verification is not completed within the specified time.

2.3 Account Security

If you suspect any unauthorised use of your account or a security breach, notify our support team immediately. The user is responsible for any activity carried out from their own account.

Deposit and Withdrawal Policy

Financial transactions on 11th are conducted securely and transparently. Our payment process is protected by SSL encryption.

3.1 Accepted Payment Methods

Deposits and withdrawals can currently be made via the following methods: bKash, Nagad, Rocket, Upay, and bank transfer.

3.2 Deposit Limits

• Minimum deposit amount: ৳100 (for each method).
• The maximum deposit amount depends on the account tier and verification status.
• The deposit must come only from the user's own mobile banking or bank account.

3.3 Withdrawal Conditions

• Minimum withdrawal amount: ৳800.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawal funds will be sent back only via the same method used for the original deposit.
• Wagering requirements must be met before bonus funds can be withdrawn (see Section 4).

3.4 Transaction Review

11th reserves the right to review any unusual transactions under its Anti-Money Laundering (AML) policy. Accounts may be temporarily placed on hold in the case of suspicious transactions.

Bonuses and Promotional Offers

11th offers various types of bonuses and promotional offers. Each offer may have its own terms. The general bonus policy is described below.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳15,000. For this bonus to apply:

• A minimum deposit of ৳100 must be made.
• A 25x wagering requirement must be met after the bonus is credited to the account.
• Bonus funds cannot be withdrawn before the wagering requirement is fulfilled.
• Each user is eligible for one welcome bonus only.

4.2 Wagering Requirements in Detail

Wagering requirements mean a specified amount must be wagered before bonus funds can be withdrawn. For example: if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets under the 25x requirement.

4.3 General Bonus Policy

• A promo code or bonus cannot be used more than once.
• Bonus balance cannot be transferred to another account.
• If evidence of bonus abuse or fraud is found, 11th reserves the right to cancel the bonus and suspend the account.
• Only one bonus applies per household or per device.

4.4 VIP Program

11th's VIP program has four tiers:

• Bronze: Weekly cashback up to 0.4%.
• Silver: Weekly cashback up to 0.8%.
• Gold: Weekly cashback up to 1.1%.
• Platinum: Weekly cashback up to 1.5%.

VIP tier advancement is determined based on consistent activity and engagement on the platform.

Gaming Rules and Fair Play

11th is committed to ensuring a safe and fair gaming environment. All our games are sourced from reputable providers, and the outcome of every game is determined by a Random Number Generator (RNG).

5.1 Game Providers

Games from various internationally recognised providers are available on our platform, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi.

5.2 Game Outcomes

• All game outcomes are completely impartial and technically secure.
• If a game is interrupted mid-session due to a technical error, 11th will review the situation and provide an appropriate resolution.
• 11th reserves the right to void winnings that were displayed incorrectly due to a technical error.

5.3 Sports Betting Rules

For betting on cricket, basketball, and other sports:

• Only bets placed before the match begins will be counted; separate rules apply for in-play betting.
• If a match is cancelled or postponed, the bet amount will be refunded.
• Betting will be settled based on the official result announcement. For BPL, IPL, T20 World Cup, and ICC events, the announcement of the relevant governing body is final.

Prohibited Activities

Any of the following activities are strictly prohibited on 11th and may result in permanent account closure and forfeiture of funds:

• Creating multiple accounts or abusing bonus benefits.
• Using bots, scripts, or automated software to operate games.
• Attempting to find vulnerabilities in any game's system.
• Colluding with other players to artificially influence outcomes.
• Using the platform for money laundering or for processing illegal funds.
• Using third-party payment methods or cards.
• Threatening, blackmailing, or harassing other users.
• Impersonating a member of the platform's staff.

Account Suspension and Closure

7.1 Closure by 11th

11th may suspend or permanently close an account without prior notice in the following circumstances:

• Any breach of the terms and conditions.
• Failure to complete identity verification or provision of false information.
• Evidence of suspicious financial activity or fraud.
• Legal obligations under the direction of a regulatory authority.

7.2 Closure by the User

Any user may voluntarily close their account by contacting the support team. It is possible to withdraw a valid balance before account closure; however, bonus funds will be forfeited if wagering requirements have not been met.

7.3 Self-Exclusion

As part of responsible gaming, users may request a self-exclusion for a specified period. No transactions will be possible on the account during this period.

Privacy and Data Protection

11th is committed to protecting the privacy of users' personal information. Full details of how we collect, store, and use data can be found on the Privacy Policy page.

8.1 Data Collection

Personal information provided during registration and transactions is used solely for the purposes of service delivery, verification, and fulfilling legal obligations.

8.2 Sharing Data with Third Parties

Personal information is not shared commercially with third parties without the user's explicit consent. However, information may need to be provided under legal obligations or at the request of regulatory authorities.

8.3 Cookies & Tracking

Cookies are used to improve the experience of using our platform. Cookies can be managed through browser settings.

Limitation of Liability

11th always strives to ensure uninterrupted service. However, 11th's liability will be limited in the following situations:

• Loss caused by internet disconnection or technical issues with a device.
• Inconvenience caused by disruption to third-party services (payment gateways, game servers).
• Force majeure situations (natural disasters, cyberattacks, government directives).
• The user's own negligence or giving account access to an unauthorized person.

Changes to Terms

11th reserves the right to change, amend, or update any part of these terms at any time.

10.1 Notice of Changes

For important changes, users will be informed via their registered email or through a notice on the platform. For minor changes, only the "Last Updated" date on the page may change.

10.2 Consent to Changes

If you continue using the platform after the terms are updated, you will automatically be considered to have agreed to the new terms. If you do not agree to the new terms, stop using the platform and contact the support team to close your account.

Responsible Gaming

11th believes in gaming for entertainment. Gaming should never be a cause of financial problems or mental stress.

11.1 Stay Aware

• Gaming is for entertainment — not addiction.
• Never play with money that you cannot afford to lose.
• Placing larger bets to recover losses is a risky behavior.

11.2 Set Limits

11th gives users the option to set deposit limits, betting limits, and session time limits. Use this feature to play responsibly.

To learn more, visit our Responsible Gaming page.

Contact & Complaints

If you have any questions or complaints regarding these terms, please contact 11th's support team.

12.1 Contact Methods

• Live Chat: 24/7 support available in Bengali.
• Email: [email protected]

12.2 Complaints Process

Once a complaint is submitted, 11th generally provides an initial response within business days according to Bangladesh Standard Time (BST). Complex matters may take longer to resolve completely.

12.3 Applicable Law

The laws of the registered jurisdiction of the platform's operating entity will apply to the interpretation and enforcement of these terms. Any disputes will first be attempted to be resolved through discussion.