Your Privacy Is Our Responsibility
At 11th, your personal information is stored with the highest level of security — find out how we manage your data.
1. Introduction and Purpose
11th ("we", "us", "platform") places the highest importance on user privacy in the online entertainment space in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use our website https://11th.cam, register an account, or use any of our services, how we use that information, and under what circumstances we share it with third parties.
This Policy applies to you whether you use our services from Bangladesh or any other location. By using our services, you are considered to have accepted the terms of this Policy.
We believe that protecting personal information is not just a legal obligation — it is a fundamental ethical responsibility we hold toward our users. Every service at 11th is built on this principle.
This Privacy Policy covers data collection, data use, sharing data with third parties, cookies and tracking technologies, data retention, your rights, and how to contact us.
2. What Information We Collect
We collect information from two main sources: directly from you and through automated technologies. Details are described below.
2.1 Information You Provide Directly
When you open an account at 11th, make a deposit, or contact our support team, you may provide the following information:
- Full name, date of birth, and nationality
- Email address and password
- Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
- National ID or passport number (for identity verification)
- Contact address
- Content of messages you send via live chat or email
2.2 Automatically Collected Information
While you use our platform, the following technical information may be collected automatically:
- IP address and device type
- Browser and operating system information
- Time spent on the platform, pages visited, and session data
- Information obtained through cookies and similar tracking technologies
- Transaction history and gaming activity logs
- Login duration and access dates
2.3 Information Received from Third Parties
In some cases we may receive additional information about you from payment service providers (such as bKash or Nagad), identity verification services, or fraud prevention systems.
3. Use of Collected Information
11th uses collected information only for lawful and specific purposes. Each purpose is clearly stated below:
3.1 Account Management and Service Delivery
We use your personal information to create, verify, and maintain your account, to process deposits and withdrawals, and to ensure your gaming activity runs smoothly.
3.2 Security and Fraud Prevention
Information is used to keep our platform secure, prevent money laundering, detect multiple accounts, and identify suspicious activity.
3.3 Customer Support
We use your contact history and account information to resolve your issues quickly and maintain effective communication with you. Our live chat support is available 24/7 in Bengali.
3.4 Responsible Gaming Monitoring
We analyze your gaming behavior to identify potentially problematic gaming patterns and intervene when necessary. This is an important part of our responsible gaming commitment.
3.5 Technical Improvements
Automatically collected data is used to monitor platform performance, diagnose errors, and improve the user experience.
We do not sell, rent, or provide your personal information to third parties for marketing purposes. Your data is used only for the purposes described in this Policy.
4. Sharing Information with Third Parties
11th may share information with third parties in the following limited circumstances:
4.1 Payment Processors
Relevant information is shared with the respective payment service provider to complete financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer. This information is shared only to the extent necessary to complete the transaction.
4.2 Technology Partners
Our gaming software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) may receive certain technical information that is necessary for operating their games.
4.3 Legal Obligations
We may be required to provide information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.
4.4 Business Transfers
In the event of a full or partial sale, merger, or acquisition of our business, your information may be transferred to the new entity, but the terms of this Policy will continue to apply.
5. Cookies and Tracking Technologies
11th uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functionality Cookies: Used to remember your language preference and other settings.
- Analytics Cookies: Used to understand how users interact with the platform, which helps improve our services.
5.2 Cookie Controls
You can disable non-essential cookies through your browser settings. Keep in mind that disabling certain cookies may limit some functionality of the platform.
6. Data Security Measures
11th applies industry-standard technical and organizational measures to protect your personal information.
6.1 Technical Safeguards
- All data transmissions are secured using SSL/TLS encryption technology
- Sensitive data (passwords, financial information) is stored in encrypted form
- Regular security audits and vulnerability assessments are conducted
- Firewalls and intrusion detection systems are used to prevent unauthorized access
6.2 Organizational Safeguards
- Only authorized staff may access sensitive user information
- All staff receive regular training on data protection
- Third-party partners are bound by strict data protection agreements
If we believe that the security of your information has been breached, we will notify you by email as quickly as possible and take corrective action.
7. Data Retention Period
We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law.
7.1 Data for Active Accounts
All your personal information and transaction history are retained for as long as your account remains active.
7.2 After Account Closure
Even after an account is closed or terminated, we may retain certain information for a defined period to meet financial regulatory requirements, prevent fraud, and fulfill legal obligations.
7.3 Data Deletion
Once the retention period has expired, we permanently delete or anonymize your information using secure methods, so that you cannot be re-identified in any way.
8. Your Rights and Controls
As a user of 11th, you have the following rights over your own personal information:
8.1 Right to Access Your Information
You may request from us at any time a complete account of what information we hold about you.
8.2 Right to Correct Your Information
If there are any errors or incomplete details in your stored information, you may request a correction. This can be done through your account settings or by contacting our support team.
8.3 Right to Request Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal or regulatory obligations.
8.4 Right to Object to Processing
You may object to the processing of your information in certain cases, particularly for marketing purposes.
8.5 How to Submit a Request
To exercise any of the above rights, contact our support team via live chat or email us at [email protected]. We will process your request as quickly as possible after verifying your identity.
9. Protection of Minors
11th's services are intended only for individuals aged 21 and above. We do not knowingly collect information from minors.
We apply age verification steps during the registration process. If we receive information that a minor is using our platform, we will immediately close their account and delete the collected information.
If you know or suspect that a minor is using our services, please notify us at [email protected].
10. Changes to the Privacy Policy
11th may update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.
For significant changes, we will notify you by email or through a notice when you log in to the platform. Continued use of the platform after a revised Policy is published will be considered acceptance of the new Policy.
We recommend that you review this page regularly so that you are always informed about our latest privacy practices.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team:
To learn more, also read our About Us, Terms and Conditions, and Responsible Gaming pages.