❓ Frequently Asked Questions
11th Frequently Asked Questions
From opening an account to making withdrawals — clear answers to the most important questions from Bangladeshi players, all in one place.
Whether you are new to 11th or have been playing for a long time — this FAQ page is ready to answer all your questions. We have provided detailed answers on account registration, deposits via bKash and Nagad, cricket betting, slots, bonus terms, and responsible gaming. If you still have questions, our 24/7 live chat support is always here for you.
Account and Registration
To register an account at 11th, you need an active mobile number, an email address, and a strong password. It is important to provide accurate information during registration, as identity verification may be required when making withdrawals later. Only one account can be opened per mobile number.
Yes, the minimum age to open an account at 11th and participate in any gaming or betting activity is 21. Accounts belonging to underage users are closed immediately and deposited funds are not refunded. Responsible gaming is our highest priority.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Use that code to set a new password. If you run into any issues, contact our 24/7 live chat support — they will assist you right away.
No. Each person is allowed only one account at 11th. If multiple accounts are found belonging to the same person, all of them may be permanently closed and any remaining balance may be forfeited. This rule is strictly enforced to ensure fair play.
KYC verification is usually completed within a few hours. Submitting a clear photo of your National ID (NID) or passport speeds up the process. Verification may be mandatory before withdrawing larger amounts. Documents can be submitted via live chat or email.
Deposits and Withdrawals
The minimum deposit amount at 11th is ৳100 for any payment method (bKash, Nagad, Rocket, Upay, or bank transfer). This limit is the same across all methods. Depositing larger amounts opens up opportunities for a welcome bonus and other benefits.
bKash deposits are generally instant — in most cases your 11th account balance is updated within a few minutes. Processing times for Nagad and Rocket are similarly fast. Bank transfers may take a little longer. For any delay, share your payment reference in live chat.
The minimum withdrawal amount from 11th is ৳800. Once a withdrawal request is approved, the funds reach your bKash, Nagad, Rocket, or bank account within 1 hour. Having your KYC verification completed makes the process even smoother.
11th does not charge any deposit or withdrawal fees. However, bKash, Nagad, or your bank may apply their own transaction charges — those are part of the respective service's terms. Contact your mobile banking helpline for details.
A request can be cancelled before it enters processing. Once processing has started, it cannot be cancelled. To act quickly, contact live chat — our team is available 24/7 and can tell you the current status of your request.
Games and Rules
During BPL (Bangladesh Premier League) matches, both live and pre-match betting are available in the 11th cricket betting section. Place bets before the match starts by reviewing the odds, or bet on live odds while the match is in progress. The minimum bet amount varies by odds. Full rules are available on the cricket page.
RTP, or Return to Player, is a theoretical figure showing what percentage of total bets a slot game pays back on average over the long term. For example, an RTP of 96% means that on average ৳96 is returned for every ৳100 wagered — this is not a guarantee but an average across millions of spins. Short-term results can vary widely.
Yes, 11th is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. Slots, live casino, cricket betting — all features are optimized for mobile.
Yes, the 11th live casino section features games from top providers such as Evolution Gaming and Ezugi, where trained professional dealers run the games via real-time video streaming. It delivers a real casino experience from home.
Aviator by Spribe is a crash-style game. A plane takes off and a multiplier keeps climbing. If you hit the "Cash Out" button before the plane crashes, your bet is multiplied by that multiplier. If the plane crashes before you cash out, you lose your bet. Quick decision-making is the key skill here.
11th uses software only from globally recognized and verified game providers — such as Pragmatic Play, PG Soft, JILI, Evolution Gaming, and Spribe. These providers are regularly audited by independent third parties. Random Number Generator (RNG) technology ensures every outcome is completely unbiased.
Bonuses and Promotions
As a new member, making your first deposit at 11th gives you a 100% welcome bonus — up to ৳15,000. So if you deposit ৳5,000, an additional ৳5,000 is added as a bonus. The bonus is applied automatically on your first deposit; no separate code is needed.
The welcome bonus comes with a 25x wagering requirement. This means you need to wager 25 times the bonus amount before becoming eligible to withdraw. For example, if you receive a ৳2,000 bonus, you must place ৳50,000 in bets. Every bet you place counts toward meeting this requirement.
You are automatically promoted to higher VIP tiers by playing regularly at 11th. There are four levels: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). The more active you are, the greater your chances of moving to a higher tier.
VIP members receive cashback each week at a set rate based on their net losses. The rate varies by tier. Cashback is added to your account automatically every Monday and can be withdrawn without any additional wagering requirement.
A bonus may be cancelled if you use multiple accounts, violate bonus terms, register with false information, or fail to meet the wagering requirement within the set time limit. Please read the terms and conditions carefully before accepting any bonus.
Security and Responsible Gaming
Yes, 11th uses SSL encryption technology to keep all your personal and financial information secure. Your data is never sold or shared with any third party. Visit our privacy policy page for full details.
Yes, as part of responsible gaming, 11th lets you set your own daily, weekly, or monthly deposit limit. This helps you stay within your budget while playing. To use this feature, go to your account settings or ask for help in live chat.
Self-exclusion is a tool that lets you temporarily or permanently close your account for a set period. If you feel that gaming is having a negative impact on your life, contact live chat right away or visit the responsible gaming page.
Change your password immediately and report it to 11th via live chat or email ([email protected]). Our security team will review the account right away and lock it temporarily if needed. Keep two-factor authentication enabled for extra protection.
Repeatedly playing beyond your budget, playing more to recover lost money, or losing focus on family or work — these can be signs of addiction. Our responsible gaming page has information on where to get help. The 11th support team is available in Bangla 24/7.
To permanently close your account, send a request via live chat or to [email protected]. Withdraw any remaining balance first. After permanent closure, reopening an account with the same details may not be possible. We always encourage mindful and healthy gaming habits.
Still have questions?
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