Safe and Responsible Gaming

11th's commitment to responsible gaming

Enjoy entertainment safely — 11th Casino offers deposit limits, self-exclusion and round-the-clock support to keep you protected.

Why gaming should be entertainment

Play for fun, not addiction

Online gaming is a leisure activity — just like watching a film or enjoying a cricket match. 11th Casino believes every player's experience should be enjoyable, controlled and safe. We want you to see gaming as a form of entertainment, never as a source of income.

Responsible gaming means setting your own budget, keeping your time in check and asking for help when needed. At 11th, we are committed to equipping you with all these tools. By using the tools available on our platform, you can keep your gaming experience safe on your own terms.

Remember, gaming is not an opportunity to recover losses. Every game depends on random outcomes and no specific win is guaranteed. Always play within your means and do not place more bets in an attempt to recover money you have lost.

Our tools for your protection

11th Casino's responsible gaming features are here for you

Deposit Limit

Set a daily, weekly or monthly deposit limit. Once a limit is set, it cannot be increased before the designated period ends — this protects you from overspending.

Self-Exclusion

Use the self-exclusion feature to take a temporary or permanent break from the platform. Options range from 7 days all the way to a permanent break.

Time-Out Feature

If you feel you need a short break, use the time-out option. Suspend your account temporarily for anywhere from 24 hours to 6 weeks.

Session Time Limit

Set a maximum duration for each gaming session. Once the set time is up, the platform will automatically alert you and log you out if needed.

Gaming History Review

You can view your complete gaming history and records of deposits and withdrawals at any time. Review your own habits and make informed decisions.

Round-the-Clock Support

Our expert team is always ready on 24/7 Bengali live chat. Contact us instantly for any gaming-related issue or whenever you need assistance.

Signs of problematic gaming

Seek help if you notice these signs

Spending beyond your budgetYou are spending more than your set budget and cannot control the spending — this is an important warning sign.

Chasing lost money"Just a little more and I'll cover the loss" — this mindset is the most common sign of problematic gaming.

Hiding from family and friendsYou are keeping your gaming habits or the amount you spend secret from those close to you.

Disruption to daily lifeYou are prioritising gaming over work, studies or family responsibilities.

Financial hardshipGaming is causing you to fall into debt, drain your savings or struggle to meet everyday expenses.

Anxiety and restlessnessYou feel restless, irritable or anxious when you are unable to play.

The golden rules of safe gaming

Follow these rules and enjoy gaming without worry

1

Set your budget in advance

Decide how much you will spend before you start playing. Allocate only an amount whose loss would have no impact on your daily life.

2

Stick to a time limit

Set a fixed amount of time for your gaming session and follow it strictly. Log out of your account when the time is up.

3

Do not make decisions based on emotion

Avoid gaming when you are angry, frustrated or under stress. Playing with a clear and calm mind is the best habit.

4

Do not play after drinking alcohol

It is harder to make sound decisions when under the influence. You should play only when you are sober and in a normal state.

5

Do not treat gaming as a source of income

Casino gaming is for entertainment, not a way to earn money. Winning is great, but the main goal should be to enjoy pure fun.

6

Take regular breaks

Instead of playing for long stretches at a time, take breaks in between. Spend time with family and friends and keep up with other hobbies.

Age verification and minor protection

11th Casino strictly prohibits gaming by minors

21+

For adults only

To register and play at 11th Casino, you must be at least 21 years of age. We verify age at account creation and, where there is doubt, request additional identity confirmation.

If you have children or teenagers at home, please use parental control software on your device and keep your account password private.

We are here when you need help

You are not alone — 11th's support team is always ready

Contact us directly

Live Chat 24/7 instant support in Bengali — the fastest way to reach us
Support hours Available 7 days a week, 24 hours a day (Bangladesh Standard Time)

Account protection steps

Instant account suspension Request via live chat and your account will be suspended within minutes
Limit changes Reducing a limit takes effect immediately; increasing one requires a minimum 7-day cooldown
Permanent closure request You can request to have your account permanently closed at any time

Frequently asked questions

Answers to your questions about responsible gaming

After logging into your account, go to the "Account Settings" section and set a deposit limit under the "Responsible Gaming" option. You can set a daily, weekly or monthly limit — or all of them together at the same time. Reducing a limit takes effect immediately, but increasing it requires a 7-day waiting period. Contact live chat if you need help.

No, self-exclusion can be temporary or permanent — both options are available. A temporary exclusion period can be set anywhere from 7 days up to 1 year. Once the period ends, your account does not reactivate automatically — you need to request it yourself. A permanent exclusion cannot be reversed.

A time-out is a short break — from 24 hours up to a maximum of 6 weeks. During this time you cannot log in, but once the period ends you can return normally. Self-exclusion is a longer-term and more serious measure — it should be chosen when you feel that gaming is having a negative impact on your life.

No, it is strictly prohibited. 11th Casino is for players aged 21 and above only. We verify age at registration and investigate suspicious accounts. Accounts belonging to minors are closed immediately and any deposited funds are returned. If there are children in your household, please use parental control software.

First, contact 11th's live chat — our trained team will help you secure your account and take the next steps. You should also speak with a family member or someone you trust. Seeking advice from a mental health professional or counsellor can also be helpful. Remember, asking for help is an act of courage.

Yes, completely safe. Your account balance will not change during a self-exclusion or time-out. Withdrawal will be possible once the exclusion period ends or upon request. The minimum withdrawal amount is ৳800 and the process is typically completed within 1 hour.

Play responsibly, enjoy the fun

Your safety comes first at 11th Casino. Start playing now in a secure environment.

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